Policy for Warranty
At BARON HOUSE LTD, we guarantee the calibre of the goods we offer for sale. For your peace of mind, we provide a limited 30-day satisfaction warranty even though we don't offer official manufacturer warranties.
1. Coverage under Warranty
From the date of delivery, we provide a 30-day limited warranty. In this time frame, if something is discovered to be:
Inaccurate
Arrived damaged
Not at all as described
We will be happy to provide a replacement, store credit, or a complete refund, which may include return shipping.
2. Things Not Included
This warranty excludes:
Typical deterioration
Inappropriate handling, misuse, or unintentional damage
Unauthorised repairs or alterations
Damage brought on by outside forces (such as fire, water, or impact)
3. How to File a Claim Under a Warranty
In order to file a claim during the 30-day warranty period:
Send us an email at contact@baronhouse.shop with the following:
The number of your order
An explanation of the problem
Clear images or footage of the flaw or damage
After reviewing your case, our support staff will let you know what to do next in two business days.
4. Options for Resolution
Depending on the problem, we could provide:
A complete or partial reimbursement
A substitute item
A future-use discount code or store credit
5. Ongoing Assistance
We encourage consumers to get in touch with us regarding product issues even after the 30-day warranty period has passed. We appreciate your satisfaction and, when practical, will try our best to assist in resolving the problem.
Reach Out to Us
Address: Unit 6 Princesway, Team Valley Trading Estate, Gateshead, United Kingdom, NE11 0NF 📞 Phone: +44 585 964 5582 📧 Email: contact@baronhouse.shop